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Dissatisfied Customers

Cracked Windshields

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Customer Survey – Parking Lots

LOCATIONS	# OF VEHICLES	STONE BREAKS	FLOATER CRACKS	EDGE CRACKS	MISC	REPAIRS
Memphis, TN.	350	169	9	36	4	18
Warren, MI.	400	190	8	42	9	2
Las Vegas, NV.	150	61	1	13	3	N/A
Salt Lake City, UT.	150	69	6	23	4	N/A
Fairmont, MN.	60	22	1	14	1	N/A
Bloomington, IL.	200	83	2	20	11	11
North Platte, NE.	500	247	25	114	9	13
Grand Junction, CO.	250	106	6	30	3	4
Baton Rouge, LA	450	417	6	103	4	11
Shreveport, LA	200	180	4	33	3	9
Phoenix, AZ	1209	236	15	88	11	N/A
Mall of America, Minn.*	1176	217	13	40	12	N/A
Denver	428	205	25	90	2	N/A
Total	5523	2202	121	646	76	68
* This survey was conducted with Harmon AutoGlass in Minnesota. Findings might not accurately reflect the number of damages per vehicle in the local market because the Mall of America is a tourist attraction. However, the objective of that particular survey was to determine damage types and percentages, which are accurate.
FACTS Stones cause 90% of windshield replacements. When a stone hits within 2 to 3 inches of the edge, it cracks almost immediately. This is called an edge crack. When a stone hits beyond the 2 to 3 inches of the edge area, it makes a stone break (bulls-eye, star break, etc.) These breaks are about the size of a dime and less than 10% will eventually crack into what is called a floater crack. A floater crack is a long crack not off the edge, caused by a stone break that spread. Cracked windshields will fail at least 4 ANSI/SAE 2.26 safety tests.
SURVEY CONCLUSIONS 85% of cracked windshields are off the edge of the glass. Edge cracks out number floater cracks 5 to 1. Less than 10% of stone breaks actually crack, which is probably why consumers don't bother having them repaired.
FACTS OBTAINED FROM OTHER SURVEYS Over 90% of long cracks repaired at windshield repair shops are edge cracks. Approximately 80% of replacements are from edge cracks. EdgeGuard can eliminate the edge crack.

Visit EdgeGuard for More Details on Preventing Edge Cracks.